Shipping policy

Thank you for shopping with Hoodelle. We are committed to delivering your order accurately, safely, and on time. Please review our shipping policy below before placing your order.

Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day. During peak seasons or promotional periods, processing may take up to 5 business days. You will receive a confirmation email once your order has been shipped.

Shipping Destinations & Delivery Time
Hoodelle currently ships within the United States and to selected international destinations. Standard domestic delivery typically takes 5–8 business days after dispatch. International delivery usually takes 10–20 business days, depending on customs clearance and local postal services. Please note that delivery times are estimates and not guaranteed.

Shipping Costs
Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free shipping promotions on qualifying orders; details will be shown at checkout.

Order Tracking
Once your order ships, a tracking number will be emailed to you. Please allow 24–48 hours for tracking information to update. If you do not receive tracking details within 5 business days, please contact us.

Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees. Hoodelle has no control over these charges and cannot predict their amount.

Lost, Delayed, or Damaged Packages
Hoodelle is not responsible for delays caused by carriers, customs, or events beyond our control. If your package is lost or damaged in transit, please contact us within 14 days of the expected delivery date, and we will assist you in filing a claim.

Address Accuracy
Please ensure your shipping address is correct at checkout. Hoodelle is not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested before shipment.

Contact Us
For any shipping questions, please reach out to our support team at KujathMandino0151@hotmail.com. We typically respond within 24–48 hours.

Thank you for choosing Hoodelle — stay cozy, stay stylish.